Integrate a Customer Link to access more customer information during a chat. You can quickly find customer information in the External Customer Database.
ContentsHow to integrate External Link
* Depending on the design structure of your website (especially website builders), the integration may not work.
1.
In [Channel settings] → [Integration] → [Other apps], click the [Install] button on the External Link box.
2.
Enter the URL field (including symbols). Refer to the explanation below about the URL field.
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What is a URL field?
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Refers to the customer’s personal webpage link.
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How to check a URL field
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Please kindly note that this feature is available for Shopify websites and custom websites only
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For Custom websites,
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https://websiteaddress/admin/${number}
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If the number value is included among the customer information linked with Channel.io and the custom site, each customer information page can be linked
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For Shopify websites,
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https://(your website's main page URL)/admin/customers/${id}
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Click here for information on how to integrate customer information for each website builder.
Test the integration
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In [Channel Settings] → [Integration] → [Other apps] Check that the [Install] button has disappeared.
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Click the arrow icon on the right side of your user chat. This will take you to the external customer link.
FAQ
Can I only enter in a MyPage URL?
