Channel.io User Guide

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Following the iOS 15 update, we made a massive improvement in the customer live chat experience The essence of is the end-user, i.e., the experience of the customers who initiate the conversation. Through this update, we enhanced the readability of our website and applied a new design to decrease the fatigue that the users may feel throughout their time with us.

Customers are the key to any business, and most business owners will do everything they can to get customers to come visit their stores. But very few realize the importance of getting them to come back or stay.

For today's post, we interviewed Daniela Davila, the Operations Manager for BAZZAAL Box (a beauty ecommerce brand) that joined Channel.io in order to simplify and centralize their communications not only with their customers, but also with their team.

In today's interview, we spoke with Hwa-Young Cha, CX manager of Konny Baby, to take a look at: Konny Baby's key to success and how they got their brand on the map How they grabbed the attention of dads and moms around the world.

I wanted to shed light on a new concept that's gaining interest across the world. So many businesses use it, but very few seem to be aware of what it's called or it's implications. In this article, I'll be talking about: What conversational commerce is. Why conversational commerce matters.

In this article we'll be taking a brief look at: The difference between acquisition and retention marketing. How each type of marketing affects businesses. Discuss why retention marketing is key to scaling businesses. How Channel.io's marketing feature addresses retention marketing. Let's dive right in.

The following interview covers: An introduction of Magic Cosmos Street Some of the challenges they've faced in ecommerce Why Magic Cosmos Street is personalizing customer experience How Magic Cosmos Street is creating an interactive customer experience Results from some of Channel.io's retention marketing features We conducted an interview with Magic Cosmos Street, a K-fashion ecommerce business that recently installed Channel.io through Shopify's app store.

The following blog includes: An introduction of Casabello Casabello's unique customer service focus The effects of customer service on conversion How Channel.io has helped improve Casabello's customer service We have to admit, at the height of the pandemic, many of us found ourselves spending more time scrolling through old movies on Netflix than we would have liked to.

The following blog includes: An introduction to Lewkin's business How Lewkin is utilizing live chat to drive sales The effects of personalizing customer experience and receiving feedback How Channel.io's all-in-one features work to improve Lewkin's conversational commerce When running an ecommerce business, it's usually common practice for business owners to test out the waters with local customers, before even thinking about expansion.