By integrating Slack with Channel.io, you will get receive notifications whenever there’s a new user chat.
ContentsFAQ
How to integrate Slack
1.
Go to [Channel Settings] → [Integration] → [Other Apps] and on the Slack box, click [Install]
2.
After clicking [Install], a new window should appear.
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Select Slack workspace & Slack channel to send the notification
Test the integration
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Go back to the Installation button at [Channel Settings] > [Integrate] > [Other Apps] and check that the installation is complete.
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To test the integration, check that the message below appears on your Slack channel.
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When you click on the username of the user chat, it will take you to the Channel.io user chat screen.
FAQ
Do I get a notification every time a customer sends a message?
A customer started a new chat, but it isn’t appearing on Slack.
Are there any functions available other than notifications?
