ContentsSupport Bot
Support bot is a powerful chatbot function of Channel.io that allows you to quickly resolve simple customer inquiries in a few clicks. You can also approach customers first when they visit your website and get customer information.
With the Support bot, you don't need to worry about the operating hours! The support bot acts as an online clerk available 24/7 to engage with your customers.
Our Support Bot has 4 main features:
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Chatbot with Multiple Choice Questions
Reduce the required manpower resource for consultation by quickly answering simple inquiries. You can customize support bots and set up different support bots on different pages.
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Support Bot Form
You can easily obtain customer information such as gender, preferred color, reservation information, etc. before starting a conversation without the member signup process.
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Outbound Support Bot
You can approach customers who visit your website through the Outbound Support Bot feature. This is one of the most highlighted features in acquiring leads(potential customer contacts) and it can contribute to your business's success.
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Support Bot Statistics and Step Analysis
You can check the Support Bot performance in real-time. In step analysis, we provide statistics for each button and you can also download data in CSV format.
How is it different from AI chatbots?
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Channel.io's support bot is a chatbot that operates based on a set scenario. You can design and create your own scenarios according to the conditions of your target customers.
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To use AI chatbots, a sufficient database needs to be collected first and currently AI technology is dependent on collected data. Using AI technology may not be the best option to use since you may encounter limitations. Therefore, we need a chatbot that clearly works according to the scenario, and our support bot will be the right choice!
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The AI chatbot is also in preparation, please stay tuned!
